Google Business Profile Guides

Practical, step-by-step guides for owners and managers: replying to reviews, handling complaints, updating hours, posting offers and reading your insights.

• How to Reply to Google Reviews from Your iPhone or Android Phone
  Step-by-step: reply to Google reviews from your phone using Google Maps, Google Search or a dedicated app, plus tips for fast, professional replies.
• How to Respond to Negative Google Reviews (with Examples)
  A calm, practical framework for answering one- and two-star Google reviews, with example replies and what to do about fake or policy-violating reviews.
• Google Review Reply Templates: 20 Examples You Can Copy
  Copy-and-edit reply templates for 5-star, 4-star, mixed and negative Google reviews, plus how to personalise them so they don't sound automated.
• How to Update Google Business Hours for Multiple Locations at Once
  Change regular and holiday (special) hours across many Google Business Profile locations in one go, from a computer or from your phone.
• Google Business Profile Posts: Updates, Offers and Events (and How to Schedule Them)
  What Google Business Profile posts are, which type to use, what makes a good post, and how to plan and schedule posts ahead of time.
• Google Business Profile Insights Explained: Views, Calls and Search Terms
  What each Google Business Profile performance metric means (views, searches, calls, directions, website clicks) and how to use search terms to get more customers.